Remote Field Team® AR Installation During Global Travel Restrictions

Project Overview

When COVID-19 travel restrictions prevented a machine OEM and the customer's own specialists from flying to Malaysia, KLOSE deployed its proprietary Remote Field Team® augmented-reality solution to complete the installation on time. Our on-site technicians wore AR headsets streaming a live, annotated view to the OEM's engineers abroad, who guided each step in real time.

The approach covered mechanical assembly, alignment, electrical hook-up and guided commissioning — turning a project that would otherwise have stalled for months into an on-schedule handover.

Project Challenges

• Specialist installation know-how sat with engineers who simply could not travel, and the customer faced costly delays to a committed production ramp. Remote guidance had to be reliable enough for safety-critical, precision work.

The Klose Advantage

• KLOSE's Remote Field Team® combines skilled on-site crews with live AR collaboration, so OEM expertise can be applied anywhere in the world without travel. It gave the customer continuity through an unprecedented disruption and has since become a permanent tool for fast, lower-cost expert support.

Outcome

Machinery installed and commissioned on time despite OEM specialists being unable to travel