No local presence overseas
Your machines arrive in Asia Pacific and the US, but you have no service teams stationed there to install, commission, or respond to breakdowns.
For Machine Builders & OEMs
Your field-service partner for machinery installed anywhere in the world
You build the machine. We make sure it gets installed, commissioned, and serviced at your customer's site — in Asia Pacific, the United States, or across Europe. German engineering discipline, executed on the ground by Klose teams who already operate in the regions where you have no local presence.
In short
Klose Industrial Service is the outsourced field-service arm for machine builders and OEMs: it installs, commissions, relocates, dismantles, and maintains your machinery at your customers' sites worldwide. Klose runs its own subsidiaries — not subcontractors — in Germany, Austria, Malaysia, Australia, and the USA, giving European OEMs on-the-ground teams in Asia Pacific and North America where they typically have no local service presence. Work is performed to your documentation and acceptance criteria, optionally whitelabelled under your brand.
You ship machines globally. Your service teams can't follow them everywhere.
Mechanical engineering firms — especially in Germany and across Europe — sell machinery worldwide. But sending your own engineers to a customer site in Malaysia, Texas, or Vietnam for every installation, commissioning visit, or breakdown is slow, costly, and pulls scarce specialists off your production floor. The result: delayed acceptances, strained warranty commitments, and customers waiting on support thousands of kilometres from your home base.
Specialists tied up in travel
Flying senior engineers around the world for routine installs and call-outs burns time, budget, and capacity you need at home.
Acceptance & warranty pressure
Every day a machine isn't commissioned delays sign-off, revenue recognition, and the start of your warranty obligations.
Capacity peaks at home
Even in Germany and neighbouring countries, large rollouts and seasonal peaks outstrip your in-house assembly and field crews.
One field-service partner, wherever your machines go
Klose Industrial Service acts as the extended field-service arm of your engineering company. We deploy trained mechanical and electrical technicians to your customers' sites under your brand or ours, working to your documentation, acceptance criteria, and quality standard — so your machine performs exactly as it left your factory.
Where you need us most: Asia Pacific and the United States
Our value proposition changes by region — because your needs change by region.
Asia Pacific — your boots on the ground
With subsidiaries in Malaysia and Australia and project experience across Singapore, Thailand, and Vietnam, Klose installs, commissions, and services your machinery where you have no local team. We become your service presence in the region.
United States — local response, German standard
Our US operation gives European OEMs an on-the-ground partner for installation, commissioning, and ongoing field service across North America — without flying crews across the Atlantic for every visit.
Germany & Europe — capacity and process support
At home, most machine builders run their own teams. Here Klose absorbs your capacity peaks and supports your manufacturing process — pre-assembly, in-house installation, relocations between plants, and overflow field crews when your order book spikes.
Full lifecycle field service for your machinery
From the first crate at your customer's dock to years of ongoing support — mapped to how machine builders actually work.
Installation & On-Site Commissioning Support
Mechanical and electrical installation, alignment, and commissioning support at your customer's site — working to your method statements and acceptance protocols so machines hand over on time.
Ongoing Field Service
Breakdown response, preventive maintenance, retrofits, and warranty call-outs handled by regional teams — your customers get fast support without you dispatching engineers worldwide.
Machinery Relocation
Moving installed machinery between buildings, plants, or countries — disconnect, transport, re-install, and re-commission with full project accountability.
Dismantling & Decommissioning
Controlled dismantling, removal, and end-of-life handling of machinery — for line changes, plant closures, or take-back programs.
Field service is not an afterthought — it's the core offering
For machine builders, the relationship doesn't end at delivery — it begins. Klose treats field service as a headline capability: trained technicians, structured reporting back to your engineering team, spare-parts coordination, and guaranteed reaction times in the regions that matter most to your customers.
- Trained mechanical & electrical field technicians
- Whitelabel service under your brand
- Structured reporting to your engineering team
- Spare-parts logistics and coordination
- Guaranteed reaction times in key regions
- Documentation to your acceptance standard
German discipline, delivered locally
Your standard, our execution
We work to your drawings, method statements, and acceptance criteria — your customer can't tell the difference from your own team.
Own subsidiaries, not subcontractors
Klose operates with its own teams in Germany, Austria, Malaysia, Australia, and the USA — one accountable partner, consistent quality.
Full lifecycle under one contract
Install, commission, relocate, dismantle, and maintain — no juggling separate vendors per region or per phase.
Built for mechanical engineering
Heavy machinery, precision alignment, and complex commissioning are our core business, not a side line.
Related services & sectors
Explore how the field-service vertical connects to the rest of our offering.
In-house service team vs. Klose field-service partner
| Klose field-service partner | Flying your own engineers | |
|---|---|---|
| Local presence | Standing teams in APAC and the US, ready to deploy | No local team — every visit starts with a flight |
| Cost per call-out | Regional rates, no long-haul travel or downtime | Airfare, hotels, and senior-engineer days per visit |
| Response time | Guaranteed reaction times in key regions | Days lost to travel and visa logistics |
| Home capacity | Your specialists stay on your production floor | Scarce engineers pulled away for routine call-outs |
| Quality control | Your method statements, documentation, and standard | Your standard — but capacity-limited |
Machine builders don't lose the deal on the machine — they lose it on what happens after the crate is opened on the other side of the world. Our job is to make sure that, in Kuala Lumpur or Texas, the customer's experience of commissioning and support is identical to what they'd get from the OEM's own engineers in Germany.
Frequently asked questions
Can Klose install and commission our machines at our customers' sites abroad?
Yes. Klose deploys trained mechanical and electrical technicians to your customers' sites worldwide to handle installation, alignment, and on-site commissioning support — working to your documentation and acceptance criteria. This is especially valuable in Asia Pacific and the United States, where most European OEMs have no local service team.
Do you work under our brand?
Yes. Klose offers whitelabel field service: our technicians can operate under your brand, follow your method statements, and report back to your engineering team, so your customer experiences a seamless extension of your own company.
Which regions do you cover for machine builders?
Globally, with on-the-ground teams through subsidiaries in Germany, Austria, Malaysia, Australia, and the USA, plus project experience across Singapore, Thailand, Vietnam, and the wider Asia Pacific and North American markets. In Germany and Europe we primarily support capacity peaks and your manufacturing process.
Can you also relocate or dismantle machinery we previously installed?
Yes. Beyond installation and field service, Klose handles machinery relocation between plants or countries and controlled dismantling and decommissioning for line changes, plant closures, or take-back programs — all under one accountable partner.
How does outsourcing field service to Klose compare with sending our own engineers abroad?
Sending your own engineers means airfare, hotels, visa logistics, and senior-specialist days lost to travel for every visit — while those engineers are away from your production floor. Klose maintains standing teams in Asia Pacific and the United States, so installations and call-outs are handled at regional rates with guaranteed reaction times, working to your documentation and acceptance standard.
Is field service whitelabelled, or do you appear as a separate company?
Both are possible. Klose can operate as a clearly identified partner, or whitelabel the service entirely under your brand — our technicians follow your method statements, wear your identity if required, and report back to your engineering team, so your customer experiences a seamless extension of your own company.
Standards & references
- Machinery Regulation (EU) 2023/1230 — European Commission
- VDMA — Mechanical Engineering Industry Association — VDMA
Extend your field service worldwide
Tell us where your machines are going. We'll show you how Klose becomes your installation, commissioning, and service team on the ground — in Asia Pacific, the US, or across Europe.
Talk to our team · call +4917611904090